After go-live, eScription Customer Support and Account Management takes over the day-to-day support, upgrade, and add-on needs of each customer, building close, long-term relationships with you in the process. Every individual on the eScription support team has a solid understanding of the medical transcription process and a strong technical background, allowing us to respond quickly to any of your day-to-day issues, questions or requests.
Registered users can submit tickets to eScription Support by logging into the eScription Customer Center. If you need further assistance, please call 781-565-4300.
For phone support, please call us at 781-565-4400 and speak your institution name when prompted. If you are not sure of your institution name, press 0 for the next available engineer.