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Nuance offers free Online Support resources including downloadable documents as well as an extensive Knowledge Base providing detailed answers for all editions and versions. Frequently updated by our team, it includes explanations of errors and steps to address specific situations.
Nuance also offers 90 days of free Complimentary Support for the most current version of our products. Depending on your product’s coverage, you may need to pay for support. Rates are listed below.
Your product must be registered to receive Complimentary Support, register now.
For more information, click here.
Issues not included in the online support will not be charged.
Japanese Customers, click here: http://japan.nuance.com/support/ to visit to the Japanese support site.
North America support/customer service: http://support.nuance.com/
European support/customer service: http://support.nuance.com/europe.asp
South African support/customer service: http://support.nuance.com/southAfrica.asp
| Product Group | Fee & Phone details |
| Active (90 day complimentary support)
|
Dragon NaturallySpeaking 10
Dragon Medical 10
OmniPage 17
OmniPage Professional 17
PaperPort 11
PaperPort Professional 11
PDF Converter 6
PDF Converter Enterprise 6
PDF Converter Professional 6
PDF Create 6
|
1300 856 388
Monday - Friday
9:00 - 17:00 AEST
90 Days Complimentary Support
Extended Support:
USD 19.95 per phone incident
USD 9.95 for web incident
|
| Active (1 free phone incident) |
IBM ViaVoice Pro USB Edition 10
IBM ViaVoice Standard Edition 10
IBM ViaVoice Mac OS X Edition
OmniForm Premium 5.0
OmniForm 5.0
OmniForm Filler 5.0
OmniPage Pro X (Mac)
TextBridge Pro 11
|
1300 856 388
Monday - Friday
9:00 - 17:00 AEST
One free phone incident
Additional incidents USD 19.95 each
|
| Mature |
Dragon NaturallySpeaking 9
OmniPage 16
OmniPage Professional 16
PaperPort 10
PaperPort Professional 10
PDF Converter 5
PDF Converter Professional 5
PDF Create! 5
|
1300 856 388
Monday - Friday
9:00 - 17:00 AEST
USD 19.95 per phone incident
USD 9.95 for web incident
|
| Legacy |
Dragon NaturallySpeaking 8 and older versions
ImageAXS Pro Versions
OmniForm 4 and older versions
OmniForm Filler 4 and older versions
OmniPage 15 and older versions
OmniPage Pro 8.01 (Mac)
PageKeeper Pro 3 and older versions
Pagis Pro Millennium and older versions
PaperPort 9 and older versions
PDF Converter Professional 4 and older versions
PDF Converter 4 and older versions
PDF Create! 4 and older versions
PhotoFactory
PhotoSoap
PowerShow
Recognita Plus 5 and older versions
SuperGoo
TextBridge Pro Millennium and older versions
Voice Xpress 5.0 and older versions |
Knowledge Base support only |
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