| Q. |
What is the Nuance Volume License Program? |
| A. |
The Nuance Volume License Program (VLP) is a cost-efficient method for
Australian organizations to procure
multiple seats of Nuance software.
|
| Q. |
What is the initial quantity of licenses required by a customer to qualify for a VLP purchase? |
| A. |
The minimum quantity orderable under VLP is 10 licenses of any one
product edition.
Re-orders may however be made for a minimum of 5 licenses of any one
product edition.
|
| Q. |
How is the VLP price determined? |
| A. |
Price is determined by the quantity of licenses purchased in a single
order for a particular product and edition.
The following table lists the ranges.
| Program Level |
Quantity Range |
| A |
10 - 49 |
| B |
50 - 199 |
| C |
200 - 499 |
| D |
500 - 1999 |
| E |
2000+ |
| Minimum Re-order |
5 |
|
| Q. |
If a customer places a re-order, how is the re-order priced? |
| A. |
A re-order is defined as an order placed for the same product edition
that is placed within 60 days of a prior order for the same product edition.
Re-orders in a lower quantity range will qualify for pricing at the quantity
range established by the prior order.
Re-orders in a higher quantity range qualify for pricing at the higher
program level and establish a higher program level for subsequent re-orders
placed within 60 days.
|
| Q. |
Is technical support available for VLP customers? |
| A. |
Yes. Each product that is purchased entitles the customer to one free technical support incident.
Additional Technical Support is available on a "per incident" basis.
Please visit
http://www.scansoft.com.au/support for further information on technical
support.
|
| Q. |
Who do resellers contact to place orders? |
| A. |
Volume License orders are fulfilled through select resellers and
certified distributors.
For more information on becoming a Volume Licensing partner in Australia
please call
the Nuance Partner Desk on 1300 550 716.
|
| Q. |
What is delivered in a VLP order? |
| A. |
Each order for a volume license of a product edition under the VLP will receive:
- A license certificate for the end customer (includes specific information on the licenses purchased)
- A single CD
- One printed manual
|
| Q. |
How can a customer purchase additional manuals and CDs? |
| A. |
Customers may purchase additional CDs and manuals through their resellers or through
the Nuance
Customer Service centre.
|
| Q. |
What if a company is acquired? Can the licenses be transferred to the new company? |
| A. |
Yes, but only with prior written approval from Nuance.
|
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