| Q. |
What is the Nuance Volume License Program? |
| A. |
The Nuance Volume License Program (VLP) is a cost-efficient method for
Australian organizations to procure
multiple seats of Nuance software.
|
| Q. |
What is the initial quantity of licenses required by a customer to qualify for a VLP purchase? |
| A. |
The minimum quantity orderable under VLP is 5 licenses of any one
product edition.
No minimum quantity on re-order.
|
| Q. |
How is the VLP price determined? |
| A. |
Price is determined by the quantity of licenses purchased in a single
order for a particular product and edition.
The following table lists the ranges.
| Program Level |
User Range |
| A |
5 - 49 |
| B |
50 - 199 |
| C |
200 - 499 |
| D |
500 - 1999 |
| E |
2000+ |
|
| Q. |
If a customer places a re-order, how is the re-order priced? |
| A. |
A re-order is defined as an order placed for the same product edition.
Re-orders will qualify for pricing at the user range established by the
prior order. Re-orders in a higher user range qualify for pricing at
the higher program level and establish a higher program level for subsequent
re-orders.
|
| Q. |
Is technical support available for VLP customers? |
| A. |
Yes, customers have the option to purchase Maintenance and
Support at a cost of 20% of the standard price of the
license. Maintenance is purchased annually and includes access
to Technical Support, error corrections, software updates and
software upgrades (future new releases of our product as they
become available).
For further information visit Maintenance & Support. |
| Q. |
Who do resellers contact to place orders? |
| A. |
Volume License orders are fulfilled through select resellers and
certified distributors.
For more information on becoming a Volume Licensing partner in Australia
please call
the Nuance Partner Desk on 1300 550 716.
|
| Q. |
What is delivered in a VLP order? |
| A. |
Each order for a volume license of a product edition under the VLP will receive:
- A license certificate for the end customer (includes specific information on the licenses purchased)
- A single CD
- One printed manual
|
| Q. |
How can a customer purchase additional manuals and CDs? |
| A. |
Customers may purchase additional CDs and manuals through their resellers or through
the Nuance
Customer Service centre.
|
| Q. |
What if a company is acquired? Can the licenses be transferred to the new company? |
| A. |
Yes, but only with prior written approval from Nuance.
|
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