Customer service knowledge to help you succeed.

Use the search tools below to find case studies, white papers, demos and other resources that demonstrate how Nuance helps address your customer service challenges.


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Whitepaper

This white paper describes how your customers’ expectations for self-service have changed and explores how you can create an IVR strategy that allows your IVR experience to become a market-differentiation tool, continues to improve your bottom line and serves as a foundation of your entire self-service strategy.

Download
Whitepaper

This white paper describes how your customers’ expectations for self-service have changed and explores how you can create an IVR strategy that allows your IVR experience to become a market-differentiation tool, continues to improve your bottom line and serves as a foundation of your entire self-service strategy.

Download
Whitepaper

White Paper: Learning to Speak “Customer-ese”

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Data sheet

46 Languages / 110 Voices are currently available. More languages will be rolled out over the next two quarters, and new voices and languages will be added on an ongoing basis beyond that.

Whitepaper
Whitepaper

Learn how financial institutions can address evolving consumer expectations for mobile and web banking with virtual assistants.

Data sheet
Data sheet

Nuance Foundation Technologies :: Nuance Recognizer v10.5

Case study
Case study

Learn about the risks and opportunities surrounding generational preferences for customer service.

Demo
Demo

Watch how Nina delivers intelligent, conversational customer service – how, when and where customers want it.

Video
Video

Barclays’s passion towards the delivery of world class customer service and an outstanding client experience has been a key motivator in the decision to implement a passive voice biometrics solution for verification. As a result Barclays Wealth and Investment Management has become the first organization to use this technology globally to transform the client experience

Video
Video

Hear how FedEx deployed natural language speech technology on Nuance’s hosted OnDemand platform to provide callers with a more conversational experience. As a result, they far exceeded their goals to increase customer usage of self-service capabilities

Video
Video

ING Romania’s new call center assistant “Maria” redefines the interaction between customers and the call center using Nuance Voice Biometrics and natural language understanding (Nuance Call Steering).


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