Managing your business objectives day in and day out is hard enough. Simplify by bringing the most intelligent contact centre service solutions to your customers with Nuance managed services.
For over 20 years, Nuance has provided managed services to enterprises in all industries and of all sizes. Our experience, best practices and commitment to success produce results by reducing costs, ensuring solution availability and simplifying contact centre operations.
Managed Implementation and Support can be fully customised to meet your needs, or take the full advantages of a Managed Private Cloud in Capex or Opex pricing models.
From consulting to design, implementation to optimisation, monitoring to support, you will always know who is accountable and who to contact.
Nuance will manage the full solution implementation and deliver on your business goals, on-time and on-budget.
Develop strategic roadmaps that inform your business plan, define objectives and lay the foundation for long-term success.
Design, architect, procure and implement the core technology platforms with the right-sized capacity and redundancy to meet your business needs.
Turn-key services that deliver the most intelligent and conversational self-service IVR and CTI applications that your customers will love.
When your contact centre solution launches, Nuance will analyse performance and optimise the solution to achieve the highest possible results.
Looking to take ownership of the solution following launch? Nuance University has a library of training courses to get you fully prepared.
As you know, the journey does not end when your contact centre solution launches into production. It’s just the beginning. Take advantage of an array of support services from Nuance.
Ensure error-free operation and get expert, hands-on support, 24x7, including triage up to the point of resolution or understanding the external cause. Never again ask where to turn next.
Reliable support of platform software, corrective patching and proactive health checks to keep your platforms running smoothly.
Proactively execute daily and weekly maintenance cycles to detect issues in any part of the solution – before they affect your customers.
End-to-end IVR application call monitoring that detects issues with the user experience and complements traditional monitoring capabilities.
Don’t allow changing user behavior to impact the effectiveness of your solution. Continuously analyse user behavior and application performance to keep your solution running in top gear.
Looking to take advantage of the benefits of hosting, but want your solution to remain on your premise? A fully managed private IVR cloud from Nuance is your answer.
We offer end-to-end implementation and support – up and down the entire solution stack – over a multi-year engagement. Show us the room and the racks, and we’ll do the rest.
Nuance’s global hosting organisation monitors and alerts expert support resources of any issues in the environment. Monitoring over two billion calls per year, that’s experience you can count on.
Nuance can offer flexible pricing models to meet your financial needs, including Capex, Opex or a hybrid of both.
The Nuance managed services offering is the only end-to-end implementation, support and optimisation service designed specifically for complex contact centre IVR solutions.
Learn how this leading provider of financial products and services partnered with Nuance professional services for quick-hit and future-state opportunities to simplify interactions and build consistency across service channels.
Bright House Networks
Hear how Bright House Networks’ natural language-based self-service system put their “IVR on steroids” and more about their experiences working with Nuance.