Nina Web is the ideal brand ambassador. Nina never sleeps, never slips, and always stays on-brand. Nina can integrate your brand personality into your site and can be a trusted guide.
Nina Web can be a personal shopper for your customers. By engaging in conversation, Nina helps your customers with research, ordering, shipping, returns and exchanges. All adding to shopper-confidence, encouraging return visits, and increasing the value of transactions.
Nina Web gives your customers immediate support and answers to their most critical questions, without the delays that create customer frustration. And with 90% cost savings over a call placed to your contact center and over 80% resolution effectiveness, Nina Web becomes the primary point of contact for effective self-service.
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Watch how Nina Web delivers a more human digital experience.
Customers get right to the solution they need in a single step. Using their voice to ask a question cuts out the need to navigate menus and scroll through search results. It's simple, natural and the quickest way to get what they need.
Because Nina Web understands complex questions, it delivers the exact right solution and doesn't leave the customer to choose between options. This precision is what makes the Nina Web interface seem much more like a human interaction.
By improving the resolution rate of customer requests on the web and increasing the self-service containment rate, Nina web enables your live agents to focus on delivering service where it's truly needed.
Ian Watson, Head of Customer Care, Jetstar Airways
Michael Neumeyer, Kaspersky, Head of Online Operations, DACH
Intelligent virtual assistants naturally, quickly and accurately understand online text-based styles such as slang, misspellings, and grammatically incorrect sentences. In addition, a well-designed virtual assistant also reflects your company’s unique image and tone, resulting in a strengthened brand.
Acting as a personal guide, the virtual assistant provides “the one right answer” or guides the customer to complete transactions with the least amount of user effort.
Each conversation a virtual assistant has with a customer can be captured, analysed and aggregated to deliver real-time insights into customer needs as well as identify opportunities for web site improvements.
Nuance-hosted technology that provides the power and intelligence to Nina. Innovative algorithms developed by Nuance capture the intent of the conversations to provide rapid and relevant answers to customers’ queries.
Customisable personas reflect your brand identity for a virtual assistant tailored to your unique business needs. Provides a natural conversational interface that understands what your customers need and navigates them to the right place quickly and accurately.
Keeps your virtual assistant up to date with automatic learning and a robust toolset. “Voice of the Customer” provides customisable virtual assistant dashboards and dynamic reports that deliver insights within minutes.
Impacts to Brand Perception of a Human-like Self-service Experience
Consumer research reveals the reasons why consumers prefer a Web virtual assistant over static Web pages.
The Gateway to Intelligent Virtual Assistants
Learn how Micro-Assistants offer an ideal starting point to begin transforming the Web customer experience with virtual assistants.
The complementary role of search and Intelligent Virtual
Learn how enterprise search and virtual assistants play important yet distinct roles within your Web Customer Support strategy.
Beyond automated FAQ systems
Legacy technologies like FAQ systems force customers to search for answers on their own. Learn how virtual assistants allow you to offer a personalised customer engagement channel to achieve 100% resolution of your consumer’s needs.
The Sophisticated Virtual Agent. Published Oct 17, 2013
Discover how The Coca-Cola Company benefited from Nina Web on their website. Frost &am; Sullivan analyst Nancy Jamison provides an overview of virtual agents, and showcases the Coca-Cola deployment as an example of how this technology can deliver a transformative experience on the web.