Citizens contact government services regarding critical issues in their lives. That’s why it’s so important to provide them with quick, simple and secure ways to obtain information and resources across all contact channels.
For over 20 years, Nuance has delivered intelligent contact centre solutions to government agencies. From pensions and transportation services to citizen engagement and public security, Nuance solutions can help your agency provide the highest level of service with a ROI that will meet the public scrutiny placed on your budgets.
When people need information on government services, have questions about events in the community or need to be notified of local events that impact them, they need information quickly and with little effort.
The services provided by your government agency are critical to the people who rely on them. While the objective of the service is most important – whether government benefits or social programs – providing the people options to stay informed and ask questions is a close second.
State and Local Government: Keeping Up With Consumer Expectations Using Speech and Natural Language Understanding
Keeping Up With Consumer Expectations Using Speech and Natural Language Understanding.
Australian Bureau of Statistics
Australia’s national statistics agency reaps the reward of a blended call automation solution to assist a massive recruitment drive.
Speech IVR solution helps NYC311 deliver a superior customer experience at a lower cost, increasing call centre capability by over 20% during high demand days and emergency response periods.
Government Service Insurance System
A government employee pension program serving 1.5 million people in the Philippine Islands has become a showcase for Voice Biometrics-based authentication to enable loan applications and payment distribution.
You have complex public issues to deal with. Keep your focus on them and engage with Nuance professional services to bring exceptional customer service solutions and self-service capabilities to your contact centre operations.