We’ve combined Nuance’s world leading speech technologies, professional services and outstanding user interface design with iTa’s products and superior delivery capability in contact centre solutions.
- Improve the Caller Experience
- Cut Operating Costs
- Increase Revenues
Inbound
Routing, authentication, selfservice, CTI, screen-pop and desktop solutions
Mobile Care
Self-service on mobile handsets
Outbound
Proactive notifications and alerts using voice, SMS and email
Enterprise Solutions
Business consulting, design, implementation and solution optimisation
Together with iTa, we are in an even better position to help you with your contact centre operations.
Right Channel
We can help you deliver a superior customer experience across multiple channels – blending self service and proactive outbound with mobile applications and improved agent productivity.
Our world leading speech recognition and voice authentication technologies, along with our mobile and multi-channel outbound and agent productivity technologies are partnered with local expert design and delivery capabilities, so that we can effectively and seamlessly automate customer service enquiries, either in response to an inbound customer enquiry or via a proactive outbound contact (voice, email, sms).
Right Cost
We can tailor each solution to your specific requirements by:
- Helping to make lower cost self-service options more appealing and user-friendly, through our world class speech and related technologies, user-interface design and systems integration capabilities.
Taking a business outcomes approach and maintaining the flexibility and expertise to work with the partners and technologies you already have in place, in order to protect and maximize the investments you’ve already made.
Right Result
With a keen focus on business consulting and more than 20 years experience in designing automated contact centre solutions, we understand what’s required to deliver an outstanding customer experience.