Navigation Content

Nuance Awarded Gold in the 2015 Security Industry’s Global Excellence Awards for Voice Biometrics Deployment by Banco Santander Mexico

Nuance selected as a winner amongst organizations globally for delivering “Tomorrow’s Technology Today” in Latin America for Banco Santander Mexico’s Use of Voice Biometrics

BURLINGTON, Mass., – May 4, 2015Nuance Communications, Inc. today announced that it been honored with a Gold at the 2015 Global Excellence Awards in the Tomorrow’s Technology Today in Latin America category for Banco Santander Mexico’s use of voice biometrics. The security industry celebrated its 11th Annual 2015 Global Excellence Awards in San Francisco by honoring excellence in every facet of the industry including products, people behind the successes and best companies.

With the high volume of attacks around the world against password-protected services, and recent regulations in Mexico requiring tighter security and less reliance on PINs and passwords, Banco Santander Mexico looked to Nuance for a solution that would protect its customers’ information while making the authentication process convenient. Banco Santander Mexico deployed Nuance’s Vocal Password voice biometrics solution to replace PINs, passwords, and security questions in their automated phone system. This is the first such customer-facing voice biometrics application with global use in Mexico. Customers who call in to the bank’s phone system can simply speak to be authenticated, making the banking-by-phone process quick, secure, and convenient. Now, customers simply speak the phrase “At Banco Santander, my voice is my password” to be authenticated by their unique voiceprint.

Participating this week at the Opus Research Voice Biometrics Conference in New York, Robert Weideman, executive vice president and general manager of Nuance’s Enterprise Division said: “This recognition from Info Security Products Guide is further validation that voice biometrics is leading the way for a more secure – and more convenient – method of authentication than PINs and passwords. Using your voice as your password offers a more natural, effortless and accurate way to authenticate, delivering a better customer experience, and creating an innovative brand differentiator for businesses like Banco Santander Mexico.”

More than 50 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2015 Global Excellence Awards Finalists and Winners. Winners were announced during the awards dinner and presentation on April 20, 2015 in San Francisco attended by the finalists, judges and industry peers.

Around the world, voice biometrics is quickly becoming an accepted form of authentication which has proven to be both secure and convenient. Nuance’s voice biometrics solutions have been adopted globally by other large organizations such as ING Netherlands, SK Telecom, Tangerine Bank, Tatra Banka, Turkcell, and Vodacom South Africa. New data from Opus Research shows that the voice biometrics authentication market is poised to grow from $200M (2013) to $750M globally in 2017. Nuance voice biometrics technology leads the industry, with over 50 million voiceprints deployed by its customers, representing over 80% of the commercial market. (Opus Research: Census Report: Voice Biometrics Census and Forecast, November 2014).

To learn more about how voice biometrics can reinvent a customer experience, go here.

About Info Security Products Guide

Info Security Products Guide sponsors leading conferences and expos worldwide and plays a vital role in keeping end-users informed of the choices they can make when it comes to protecting their digital resources. It is written expressly for those who are adamant on staying informed of security threats and the preventive measure they can take. You will discover a wealth of information in this guide including tomorrow's technology today, best deployment scenarios, people and technologies shaping info security and market research that facilitate in making the most pertinent security decisions. The Info Security Products Guide Awards recognize and honor excellence in all areas of information security. To learn more, visit and stay secured.

About Nuance Communications, Inc

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit

Nuance and the Nuance logo are trademarks or registered trademarks of Nuance Communications, Inc. or its subsidiaries in the United States of America and/or other countries. All other company names or product names may be the trademarks of their respective owners.

Nuance Communications Contact:
Erica Hill

Other Press Releases:

Press Releases

Choose your country.