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Clintegrity 360: Coding Customers Report Nuance Excels in Customer Support, Quality, and Timely Implementations for ICD-10 Transition

KLAS Customer Feedback Demonstrates High Confidence in Nuance's Coding and Billing Accuracy

BURLINGTON, Mass., – September 22, 2013Nuance Communications, Inc. (NASDAQ: NUAN), today announced that customers using Nuance Clintegrity 360™ | Coding report high customer confidence and satisfaction levels in Nuance’s quality and timeliness of implementations, customer support, and ICD-10 readiness according to customer feedback provided to KLAS Enterprises.

A lack of timely vendor upgrades and coding resources are among the top external threats providers face to a successful ICD-10 implementation, according to a recent study by the American Hospital Association. Many vendors are lagging behind in developing and releasing ICD-10-ready products or lack the resources to help healthcare providers adhere to the necessary changes and test them in time. Nuance is the leader in on-time implementations, and quality of training and implementation for coding solutions – factors increasingly important to U.S. healthcare providers as they prepare for ICD-10. Organizations big and small face a profound financial impact if employees are not properly prepared to ensure accuracy of clinical documentation and coding of patient care under ICD-10.

Clintegrity 360 | Coding was the first encoder on the market capable of dual coding in ICD-9 and ICD-10 and customers are expressing confidence in their readiness for the transition. According to KLAS findings, customers show a high level of satisfaction with the solution:

“…We are very happy with our relationship with Nuance and with how the product works. It saves us a lot of time and money. We looked at other vendors, like 3M and OptumInsight, but their costs were higher and we didn’t hear glowing reviews about them. We felt like Nuance had the best solution for our needs.”- VP/Other Executive.

“Clintegrity (Quantim) Coding is a workhorse. We have had it for many years and it continues to perform very well. I do not worry about HIPAA and ICD-10 because Nuance is always on top of things. They have proven this to us time and time again.” – Director.

“…The system is accustomed to how coders learn to code in school. It has always worked and I have never had problems with it. Since 1993, I have only had to call technical support one time.” – Manager.

Nuance’s Coding solution is part of the larger Clintegrity 360 offering that provides customers with a single, web-based platform for computer-assisted clinical documentation improvement (CDI), coding, compliance and quality. This intelligent system revolutionizes the clinical documentation process with a simpler, end-to-end solution that provides a more natural and efficient way for clinicians to rapidly create more complete and compliant clinical documentation within their existing workflow while simultaneously improving coding and downstream revenue cycle and quality reporting processes.

“It’s very rewarding to see that Nuance’s leadership and commitment to quality and support in our coding business is recognized by our customers,” said Janet Dillione, executive vice president and general manager, Nuance Healthcare. “With our Clintegrity solution, Nuance is reinventing the clinical documentation improvement and coding process, just as we did with the transcription industry using our speech enabled solutions such as Dragon Medical, eScription and PowerScribe.”

Learn More About Nuance’s ICD-10 Readiness:

Nuance is the market leader in creating clinical understanding solutions that drive smart, efficient decisions across healthcare. More than 500,000 physicians and 10,000 healthcare facilities worldwide leverage Nuance’s award-winning, voice-enabled clinical documentation and analytics solutions to support the physician in any clinical workflow and on any device.

Connect with Nuance on social media through the healthcare blog, For the Health of IT, Twitter and Facebook.

About Nuance Communications, Inc.

Nuance Communications, Inc. (NASDAQ: NUAN) is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit

Trademark reference: Clintegrity 360: Computer-Assisted Coding, Clintegrity 360: Coding, Dragon Medical, eScription, and PowerScribe are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other company names or product names referenced herein may be the property of their respective owners.

Collected about Nuance's Clintegrity 360 Coding version 12.4 by KLAS in December 2012 ©KLAS Enterprises, LLC. All rights reserved.

Collected May 2013© KLAS Enterprises, LLC. All rights reserved.

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