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USAA Honors Nuance with Supplier Innovation Award for Nina Virtual Assistant

Nuance Awarded for Innovation in Transforming USAA’s Mobile Customer Service Experience; Nina Virtual Assistant Allows USAA Members to Simply Speak to Bank on the Go

BURLINGTON, Mass. – August 12, 2013 – Nuance Communications, Inc. today announced that it has been awarded a Supplier Recognition Innovation Award from USAA for Nina, the intelligent virtual assistant that is transforming the way enterprises deliver mobile customer service. Nuance was selected to receive this honor from a pool of dozens of companies that were nominated.

USAA, a leading financial services provider that serves members of the U.S. military, veterans who have honorably served and their families, adopted Nuance’s Nina to add voice-driven virtual assistant capabilities to its popular mobile app. Today, thanks to Nina, USAA members can simply speak to ask what their current USAA balance is, how much they spent over the last week, when their next bill or loan payment is due, and more, rather than having to click through different pages in the app.

Nina was introduced in August 2012 as one of the first solutions to bring speech-based virtual assistant capabilities to mobile customer service apps. Since that time, leading brands have chosen Nina to significantly enhance the experience of their mobile apps, using human-like spoken interactions to make it easy to get information, make purchases or check on transactions. Nina makes it possible for enterprises to leverage the full power of intelligent systems to deliver customer self-service solutions that are easy to use, accurate and effective.

“Our Supplier Recognition Program is designed to recognize companies that have helped USAA to achieve significant success,” said Kevin Nash, vice president, procurement services, USAA. “We are honoring Nuance with an Innovation Award in recognition of the cutting-edge nature of the Nina technology that they have delivered, which has significantly enhanced how we deliver our mobile customer service experience.”

“We’re incredibly honored to receive this award from USAA,” said Gary Clayton, chief creative officer, Nuance. “This recognition, and more importantly, USAA’s reliance on Nuance, speaks to the innovation that we’re committed to delivering, and our unwavering focus on creating more natural, ‘human’ technology.”

Nina leverages Nuance’s technology, leadership and expertise in voice, natural language understanding, conversational dialogue and advanced resolution techniques, to deliver a compelling, multi-channel, automated customer service experience for the consumer and the enterprise. Nina is available now directly from Nuance in 38 spoken and 13 text languages. For more information about Nina, and to see Nina in action, please go to

About Nuance Communications, Inc.

Nuance Communications, Inc. is a leading provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with devices and systems. Every day, millions of users and thousands of businesses experience Nuance’s proven applications. For more information, please visit


Trademark reference: Nuance, and the Nuance logo are trademarks, registered trademarks or brands of Nuance Communications, Inc. or its subsidiaries in the United States of America and other countries. All other companies or product names are the property of the respective owners.

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