Company Legal Notices
Australian Consumer Law Policy
This Policy details Nuance’s understanding of the legal requirements under the Australian Consumer Law (ACL) as set out in the Competition and Consumer Act 2010 (Cth) and its application to Nuance goods and services for applicable consumer transactions. This Policy may be updated from time to time replacing the prior version, please check this website for the then current version.
1. Nuance products: acceptable quality
If you purchase Nuance software and in some circumstances, equipment or services, in Australia and you are a consumer under the Australian Consumer Law (“ACL”) and your transaction is subject to the ACL Consumer Guarantees, then:
- our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure; and
- nothing in this document purports to modify or exclude the conditions, warranties and undertakings and any other legal rights under the Competition and Consumer Act 2010 (Cth) and any other law, except to the extent permitted by law.
SOFTWARE: Nuance's policy is that its software will remain of acceptable quality, as provided under the Australian Consumer Law, Nuance understands this as being for a six (6) month period from your day of purchase (or delivery to you where Nuance delivers the software to you after your date of purchase. Delivery means three days after posting or if delivered electronically the day sent).
HARDWARE: Nuance’s policy is that the hardware it supplies will remain of acceptable quality, as provided under the Australian Consumer Law, Nuance understands this as being: (i) for hardware with a purchase price of less than $1000 (per item) a 12 month period from the day of purchase (or delivery to you where Nuance delivers the hardware to you after your date of purchase. Delivery means three days after posting) applies unless the manufacturer provides a longer period of coverage in which case this will be passed through to you; or (ii) for hardware with a purchase price of greater than $1000 (per item) the original manufacturer’s warranty of a 36 month period applies and will be passed through to you.
In forming the views above Nuance considered:
- the nature of the goods;
- the frequency that its goods (software and or hardware) are generally are updated and or revised and any related original manufacturer’s warranty; and
- that customers who purchase Nuance software or hardware are anticipated to fully utilise the item within the first three (3) months from date of purchase such that any relevant defects or failures (which would apply under the ACL) are generally identified in the first three months of use; and
- the price of the Nuance product.
The stated time period above applies unless the time period is contrary to law, or unreasonable. If you consider that the stated time period is not reasonable for your circumstances, please contact Nuance on the contact details below. Nuance will assess your claim on an individual basis. Please address your enquiry to:
Company: Nuance Communications Australia Pty Limited
Attention: ACL Policy Manager
Address: Level 11, 124 Walker Street, NORTH SYDNEY NSW 2060
Phone number: 02-9434 2350
2. Goods or services not of a kind ordinary acquired for household use or consumption
If goods purchased are not of a kind ordinarily acquired for household use or consumption, and those good are found to be faulty then, subject to law, Nuance limits its liability to:
- For goods:
- replacement of the goods or the supply of equivalent goods; or
- the cost of replacing the goods or acquiring equivalent goods; or
- repair of the goods; or
- the cost of having the goods repaired; and
- For services:
- supplying the services again; or
- payment of the cost of having the services supplied again,
- unless it is unreasonable to do so.
Updated August 6 2014
Notice specific to software available on this website
The materials on Nuance Communications, Inc.'s ("Nuance") World Wide Web Servers (the "Site") are provided as a service to its customers and may be used for informational purposes only. Single copies may be downloaded subject to the provisions below. By downloading any materials from this site, you agree to these terms. If you do not agree to them, do not use the site or download any materials from it.
Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent or trademark of Nuance or any third party. Except as expressly provided above nothing contained herein shall be construed as conferring any license or right under any Nuance copyright.
Notice specific to documents available on this website
Documents published by Nuance on their World Wide Web Servers are provided "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Nuance shall not under any circumstances be liable to any person for any special, incidental, indirect or consequential damages, including, without limitation, damages resulting from use of OR RELIANCE ON the INFORMATION presented, loss of profits or revenues or costs of replacement goods, even if informed in advance of the possibility of such damages.
Every effort has been made to ensure the accuracy of the information presented. However, Nuance assumes no responsibility for the accuracy of the information. Product information is subject to change without notice. Changes, if any, will be incorporated in new editions of these publications. Nuance may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice. Mention of non-Nuance products or services is for information purposes only and constitutes neither an endorsement nor a recommendation.
Use of services
Any material, information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary ("Communications"). Nuance will have no obligations with respect to the Communications. Nuance and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Communications and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes. You are prohibited from posting or transmitting to or from this Site any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material that would violate any state, federal, or international law.
Nuance may, but is not obligated to, monitor or review any areas on the Site where users transmit or post Communications or communicate solely with each other, including but not limited to chat rooms, bulletin boards or other user forums, and the content of any such Communications. Nuance, however, will have no liability related to the content of any such Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise.
Links to third party sites
Web sites linked to by Nuance are not under the control of Nuance and Nuance is not responsible for the content of any linked site or any link contained in a linked site. Nuance reserves the right to terminate any link or linking program at any time. Nuance does not endorse companies or products to which it links and reserves the right to note as such on its web pages. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.
All product and brand names are trademarks or registered trademarks of their respective holders.
Products and services may vary from country to country. Please contact your local Nuance representative for specific information.
Each copy of Dragon is licensed for use by a single user. When you purchase a genuine copy of Dragon, you become a licensed user and have purchased the right to use the software for a specific user. It is against the law to give copies to friends and colleagues or to sell copies of the software to others. The unauthorized copying of software is called piracy.
Each copy of Dragon must be activated prior to use. This helps us to discourage the piracy of our software and protects our customers from the risks of illegal and fake software. In addition to potential viruses, pirated software does not offer the support, warranties and updates received with genuine copies of Dragon. Unfortunately, this process doesn't stop all software piracy. Some people continue to sell fake or illegal copies of Dragon, particularly through Internet storefronts or online auction sites.
Since there are many legitimate online retailers of Dragon, it may be difficult to spot online piracy. Before buying online, be sure to review the company's name, full address and phone number. Inquire about the company's return policy, as well as service and warranty information. Ask directly if the software has been used or installed before. To be sure that you are purchasing a genuine copy of Dragon, we encourage you to buy your products either directly from Nuance or from one of our authorized resellers.
If you mistakenly purchased a pirated copy of Dragon, it is not supported by Nuance as we can’t confirm the quality and full functionality of pirated products. Although Nuance regularly monitors the market for pirated versions of our software to protect our customer base, we can’t be responsible for the activities of those who illegally copy the software. You will need to return the software to its original source.
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